Questions & answers
Quick answers about ordering, local pickup and more.
Ordering & payment
How do I place an order?
Add products to your cart, choose local pickup, then pay on our secure Stripe checkout page. You will get a confirmation email with your order number as soon as the payment goes through.
Is it safe to pay on your site?
Yes. Payments are handled by Stripe, a payment processor used by millions of businesses. Your card details go straight to Stripe — we never see or store your full card number.
Do I need an account?
No. Checkout is for guests. Use your order number and email address to check on an order at any time.
Pickup & shipping
How does local pickup work?
After you order, we email you to set a pickup time in Royal Palm Beach, or to hand your order over at our farmers market booth. Please wait for our "ready for pickup" email before coming by.
Do you ship?
Not at the moment — online orders are for local pickup only.
Our products
What's in your products?
Each product page lists its ingredients, allergens and storage instructions. If you have an allergy or a question about a specific product, please contact us before ordering.
We are not able to give medical advice. For questions about your health, please talk with your doctor or another qualified healthcare provider.
How should I store my order?
Please follow the storage instructions on the label and on the product page. Contact us if anything arrives damaged or you are unsure how to store it.
After you order
Where is my order?
Open the Order status page and enter your order number with the email you used at checkout. We also email you when your order is ready for pickup.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Orders can be changed or canceled until we email you that it is ready for pickup.
What if something is wrong with my order?
Please contact us within 3 days of receiving your order with your order number and a photo of the problem, and we will make it right according to our returns and refunds policy.
How do I contact you?
Email us at hello@mamaleeselderberry.com. Please include your order number if your question is about an order.
Still have a question?
We’re happy to help.